top of page

Shipping & Returns

Shipping Policy

Order Processing

  • In-Stock Guarantee: We maintain a full inventory of all phone models listed on our site.

  • Handling Time: Please allow 2–3 business days for our team to process, pack, and ship your order.

Standard Delivery

  • Transit Time: Once shipped, standard delivery typically takes 5–6 business days, depending on your location.

  • Tracking: You will receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse.

Expedited & Overnight Shipping

For urgent needs, we offer expedited shipping options:

  • Overnight Shipping: Available upon request.

  • How to Order: To ensure priority handling and receive a real-time shipping quote, please contact us directly by phone. We will finalize your expedited order and payment over the line to ensure it meets the daily carrier cutoff.

International Shipping

We are proud to serve our global customers. Please note the following for orders outside of United States

  • Transit Times: International shipping usually takes 7–14 business days, depending on local customs processing.

  • Duties & Taxes: Customers are responsible for all import duties, taxes, or brokerage fees. These are not included in our shipping rates and are collected by the carrier upon delivery.

Missing or Damaged Packages

Your investment is important to us. If your order doesn't arrive as expected, please follow these steps:

  • Damaged on Arrival: Inspect your package upon delivery. If the device is damaged, take photos of the packaging and the unit, and contact us within 48 hours.

  • Lost/Missing Packages: If your tracking shows "Delivered" but you haven't received the item, please notify us within 3 business days.

  • Resolution: We will initiate a claim with the carrier and work to provide a replacement or refund as quickly as possible once the investigation is complete.

Return & Exchange Policy

We want you to be completely satisfied with your purchase. Because we provide specialized safety equipment, please review our policy regarding returns and refunds below.

1. Return Window You have 30 days from the date of delivery to initiate a return for a refund or exchange.

2. Condition of Items To be eligible for a return, items must be in their original, unused condition and include all original packaging, manuals, and hardware (such as mounting brackets or SIM cards). Items that show signs of installation or outdoor wear may not be eligible for a full refund.

3. How to Initiate a Return To start a return, please contact our support team at sales@aa-communications or call 317-219-0366. Please include your order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and the correct shipping address for our Indiana warehouse.

4. Shipping Costs

  • Defective or Incorrect Items: If the item is defective or we made a shipping error, AA Communications will provide a pre-paid shipping label.

  • Change of Mind: For all other returns, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

bottom of page